Civitatis Lanzarote is the best option if you want to book with a Spanish company and read what thousands of other travellers, mostly Spanish speakers, thought: prices are the usual ones and its ratings come only from customers who booked. Our verdict: highly recommended for guided tours and free tours, less so for tickets, where other websites have better cancellation terms.
Score
- Price
- 4/5The same as on other websites: Timanfaya €59, submarine €65, Fuerteventura €62
- Reviews
- 5/5Only from customers who booked; more than 15,000 for Lanzarote
- Cancellation
- 3/5By activity: the Aqualava ticket cannot be cancelled free of charge
- Transparency
- 3/5The operating company is not usually shown on the listing
- Lanzarote catalogue
- 3/555 activities, against about 330 on GetYourGuide
- Language
- 4/5Website in English and Spanish, most reviews in Spanish; the guide's language varies by listing
For
- Website and terms in English as well as Spanish, with a huge pool of Spanish reviews.
- Free tours of Arrecife (9.0, 2,560 reviews) and Teguise (9.3, 1,185).
- Reviews only from customers who booked.
- Airport transfers from €7.98 per vehicle, rated 9.1.
Against
- Free cancellation is not the same for everything: 24 h, 12 h or none.
- Rarely says which company runs the excursion.
- Does not sell Rancho Texas or stand-alone tickets to the Centros Turísticos.
- No website in German, Chinese or Japanese.
What Civitatis is and who is behind it
Civitatis Tours, S.L. is a Madrid company founded in 2008. It works as an intermediary: it sells the excursion and a local company runs it, whose name is not normally shown on the listing. Its website is in Spanish, English, French, Italian and Portuguese.
In Lanzarote it is clear that its audience is Spanish-speaking: the Spanish version has more than 15,000 reviews, the English one fewer than 200. If you are travelling with people who do not speak Spanish, check the guide's language on each listing.
What Civitatis offers in Lanzarote
There are 55 activities with an average rating of 8.7 out of 10. The most booked:
- Free tour of Arrecife: 9.0 from 2,560 reviews. Booking costs nothing.
- Best of Lanzarote tour with tickets: €99 (8.2, 2,994 reviews).
- La Graciosa by boat and sailing boat: €74 (9.1, 2,321 reviews). If you only want the ferry, from €29. More in our La Graciosa guide.
- Timanfaya, Jameos del Agua and Charco de los Clicos: €87 (8.3, 1,571).
- Free tour of Teguise: 9.3 from 1,185 reviews.
- Timanfaya excursion: €59 (8.4, 446).
- Kayak and snorkelling at Papagayo: €50 (9.5, 346), the best rating on the list.
It also sells the Puerto Calero submarine (€65), buggies in Guatiza and Mala from €150, the César Manrique tour (€85), a visit to José Saramago's house (€12) and the dive at the Museo Atlántico (€185). That dive is a diving trip: the museum has not operated as such since 2020, as we explain in the diving guide and in our Museo Atlántico review.
Prices: Civitatis versus other websites and booking direct
| Product (adult) | Direct / official | Civitatis | GetYourGuide | Viator |
|---|---|---|---|---|
| Timanfaya half day | park entry €30 | €59 | €59 | €59 |
| Ferry to La Graciosa, return | €29 | from €29 | €29 | €29 |
| Excursion to Fuerteventura | ferry only: €39 return | €62 | €62 | €62 |
| Puerto Calero submarine | €61.75 online | €65 | €65 | €69 |
| Aqualava, ticket | €30 | €30 without free cancellation | €30 with 24 h | — |
| César Manrique tour | tickets included: €45 | €85 | €85 | — |
The César Manrique tour shows what you are paying for: €85 with coach and guide, of which €45 is tickets (Monumento al Campesino, Mirador del Río, Jameos del Agua, Jardín de Cactus and Fundación César Manrique). With a car, the same day costs just the tickets; we explain it in the César Manrique guide.
| Platform | Product | Rating | Price | Where |
|---|---|---|---|---|
| GetYourGuide | Lanzarote: Ferry to La Graciosa with Wi-Fi (free parking) | 4.7 (1,148) | €29 | See on GetYourGuide |
| Tiqets | La Graciosa: Ferry from Lanzarote | 4.7 (7) | €29 | See on Tiqets |
| Official | Return on the ferry line's website | — | €29 | Official site ↗ |
Adult price, checked on 5 October 2026. Platforms change prices daily: confirm before you pay.
What travellers say about Civitatis
On Trustpilot, Civitatis averages 4.5 out of 5 from about 195,000 reviews. In Lanzarote, its listings tell you more than that:
- Highest rated: kayaking at Papagayo (9.5), the Teguise free tour (9.3), the buggies (9.3), the La Graciosa ferry (9.2) and the La Graciosa sailing trip (9.1).
- Weakest: dolphin watching (7.1 from 210 reviews), the Fuerteventura excursion (7.2 from 483) and the Jameos and Cueva de los Verdes trip (7.8). Before booking dolphins, read our dolphins guide: no boat lets you swim with them.
- Reviews are verified: only people who booked can leave one.
How to book and cancel on Civitatis
How to book without surprises
- Go to the Lanzarote page and choose the activity.
- Read the cancellation section on the listing: it may be free up to 24 h before, up to 12 h, or non-refundable.
- Check the pick-up point or time and the guide's language; on the Manrique tour, for example, pick-up in Costa Teguise is between 09:00 and 09:20 and the guide speaks English.
- For free tours, book anyway: the place is free, but numbers are limited.
Customer service is by form and email; its terms give no phone number. For Aqualava, buy the same €30 ticket on GetYourGuide or Tiqets, where it can be cancelled free of charge up to 24 h before; on Civitatis it cannot.
Remember that a fixed-date excursion carries no 14-day right of withdrawal: the listing's policy applies. If the company calls off the trip because of the sea, you get your money back; keep the notice in writing.
Alternatives to Civitatis in Lanzarote
- GetYourGuide: about 330 activities, free 24-hour cancellation on almost everything and the company's name on every listing. It is our partner.
- Viator: similar prices, a wide catalogue, ratings mixed with Tripadvisor's.
- Tiqets: for water parks and Rancho Texas.
- Direct: Timanfaya, Jameos and Cueva de los Verdes in the centres' official shop, https://ventaonline.cactlanzarote.com/en/tickets-and-vouchers (we explain it in the CACT review).
If you do not yet know which excursion to do, start with things to do in Lanzarote.
GetYourGuide2 - 3 hours
Lanzarote: Guided Off-Road Volcano Buggy Tour
4.6 (5,579)
from €150Check availability
GetYourGuide5 hours
Lanzarote: Timanfaya National Park – Half-day tour
4.4 (2,823)
from €59Check availability
GetYourGuide
Lanzarote: Ferry to La Graciosa with Wi-Fi (free parking)
4.7 (1,148)
from €29Check availability
See all on GetYourGuide →Prices checked on 5 October 2026
Frequently asked questions
Is Civitatis reliable in Lanzarote?
Yes. It is a Spanish company with more than 15,000 verified reviews for Lanzarote and an average rating of 8.7 out of 10. Check the cancellation terms of each activity, because they are not the same for all.
Are there Civitatis free tours in Lanzarote?
Yes, two: Arrecife (9.0, 2,560 reviews) and Teguise (9.3, 1,185). Booking costs nothing; read on the listing how paying the guide works.
Is Civitatis cheaper than GetYourGuide?
In Lanzarote they charge the same for almost everything: Timanfaya €59, La Graciosa ferry €29, submarine €65, Fuerteventura €62. The difference lies in cancellation, catalogue and the guide's language.
Does Civitatis have excursions to La Graciosa?
Yes: the return ferry from €29 (9.2) and the boat and sailing-boat trip for €74 (9.1, more than 2,300 reviews).
Does Civitatis have a customer service phone number?
Its terms do not publish a phone number; customer service is by form and email.
